Hi Harrison, we thank you for taking the time to leave a review. Richard Day I have an important question to ask them regarding the defective hardie board siding installed on my house. Water damage, If under warranty please let me know. I cannot in good conscience recommend LGI homes. Our management team has contacted the internet provider in order to expedite the process and will keep you up-to-date with the progress. He drove fast through the neighborhood to show us houses. WV Martha Rose, Broker. Their satisfied homeowners give them an average rating of 3.8 stars for their beautiful floor plans and affordable upgrades, their skilled craftsmanship, and commitment to customer service on each house they build. Copyright 2023 LGI Homes, Inc. All Rights Reserved. 6/26/2021. I was supposed to close on October 27. The website is for general information only. There was a hole in a line in the wall. Carlos Franco 6 reviews US Updated Feb 4, 2023 Ft. Myers - Carrie Budds saved the day on our deal! Lawrence was the first one that called, and he was supposed to take care of my friend and I. After I got moved in and the air conditioner didn't work, they went up there and it was all torn apart. We're gonna close it next Monday, which was November 11. We use dedicated people and clever technology to safeguard our platform. Crack in slab straight across house. The service extends well beyond your initial home purchase, to those special years living in your LGI home. When buying a new construction home, expect delays. Nothing on our website should be construed as legal, accounting or tax advice. We drove by, saw LGI, and we swung in there and talked to somebody one day. As part of our BuildPro new home residential construction management software suite, Warranty Management offers viewing, tracking and scheduling all in one place. I'd recommend LGI to anyone looking for a new build house. The loan type was changed to conventional only after I reviewed the documents and demanded that it be changed. We appreciate your patience and we thank you for choosing LGI Homes. It's my boys bedroom. LGI Homes was very helpful and informative throughout the process. LGI told us that it was gonna be about a six-month turnaround. Erin was amazing. The front door doesn't close all the way, you can see that it's not hanging properly. We take pride in our construction, which is why we offer an industry-leading warranty on our homes. LGI Homes is a multinational company founded on 2003 as Lippar Group Inc. with its headquarters located at The Woodlands, Texas, U.S. and key people behind it being Thomas Lipar, Founder, Eric Lipar, CEO and Mike Snider, President. Today, the cabinet company came and put the missing crown molding on all the cabinets. LGI Homes - Oregon, LLC. Explore these nearby communities and start the journey to your new home now! He did not call in the morning. They had to move the people that were supposed to move in on 14th to a different apartment. We are elated to hear about your homebuying experience with our team. Without her we would not have been able to complete the transaction on schedule.Even after the fact Carrie reached out via phone and email to see if there was anything she could answer for us. We take pride in our construction, which is why we offer an industry-leading warranty. I closed on November 21st even with some of the things still missing. There are so many things wrong such as the aluminum siding has been pieced together the landscaping looks like a child did the work. I need a financial assistance and repairs to my garage door. Click here to get notifications about new complaints of LGI Homes. Other fees such as taxes, insurance and HOA are not included and will increase the sample monthly payment amount. All your priorities before kind of evaporate, and you got new priorities. Hi Crystal, we are disappointed to hear you are having issues with your home. Find an issue? CompleteHome is LGI Homes trademark home design. I went over there and I talked to them. Call: (386) 388 . Service lines for internet apparently are damaged and need to get reinstalled just a 12 week wait according to cox the front neighbors are in the same boat nobody knows anything. And we both brought another friend. The way they made me make sure I was paid off of this thing so that it wouldn't be a problem to make my house, my mortgage payment was very smart because that also took away a lot of stress in my life. Email: [protected]@yahoo.com Like any home there are some things we are addressing to get corrected - but overall are happy with the decision we made to go with LGI Home. Some of the other builders don't include a garage motor, the front lights by the garage, and mailboxes. That was completely fine. I was told they would all be fixed the next week. Then there was no phone call and he didn't show up. He wasn't like a salesman that was really pushy. Desired outcome: Find your next home in Palm Coast by LGI Homes, located in Palm Coast, FL. Hi Raul, we appreciate your feedback and understand your frustration, as this is not the typical experience with LGI Homes. On July 1, LGI Homes agreed then to move their closing date to the first week of August (all this via email). And I was told I could wait for Lawrence until he was done. Thank you. Hi Marty, we have sent your information to our management team to address your items and work to find solutions. Over a few months period the flooring began to separate. We walked through the house and in that small walkthrough, I found many things that I didn't like. Thank you! They don't pull out smoothly, so they said they have to order some parts and they're going to come back again next week. Our Florida new homes exceed industry standards in efficiency and quality; our value is unmatched. Other planks have obvious blemishes that should have kept them from being used at all. It was one of the other builders. I looked up the number and found out they had an office in Port Saint Lucie so I called and made an appointment. He didn't want me to buy the house. Ed Lovin is a idiot and trying to force feed his opinion down my throat. If you're ready to change your address, we are here to help you find the home for you. Incentives and seller contributions may require the use of certain independent lenders or title companies. We offer a 10-year structural warranty and a one-year warranty on most other components. Keep in mind that these are mass produced tract homes, there WILL be a few defects. So, the building manager was not aware of it. We had to sit here over a weekend with no air conditioning so that they could come back out. rosann.[protected]@gmail.com. They already rented it out, too, because I told them, I don't want to pay any extra, so please rent out my unit first if possible.. Before Brandon, we met with somebody the day before. Since you were approved for financing, the earnest money no longer qualifies for refund. So, that was when my friend went into the office. I had to wait for those floorings to be installed before I could physically move in. Reached out to LGI about builder defect relating to lack of ventilation which has caused molding. I like the neighborhood and the house. Great communication and good customer service. Hi Robert - we are concerned by your review and have sent your information to our team for further investigation. So that was a pain, because we had to reschedule our movers. LGI Homes currently employs approximately 1001 people. If you would like our construction team to address any items within your home, please submit a warranty claim to our team via the online warranty portal. Planks that have broken edges were used. I put a lot of money to move here I guess no value there! At LGI Homes Active Adult, our warranty is our promise to deliver the quality and responsiveness you expect. Rick said that it would be fine but I found out three weeks into it that he didn't approve it. All Rights Reserved. Congratulations on your new home! And he told me all the things I needed to take care of for the first year. My commute is a little longer but that's not a huge deal. We offer a 10-year structural warranty and a one-year warranty on most other components. Dallas homeowners have rated LGI Homes an average 4.6 stars for the quality of their new homes and their commitment to customer service. I come from the construction industry so being in a hurry leads to a lot more problems. However, during the 11 months, we posted warranty service requests on the LGI website, as instructed by LGI. If you haven't already, please submit any items you'd like addressed by our construction team to our online warranty portal at lgihomes.corrigo.com. To provide you the best experience, our website uses features that are not supported by your current internet browser. As was Pat and Andrew Garcia- they were VERY helpful and finally got things done! LGI Homes builds high-quality, move-in ready homes at affordable prices across the United States. Check to see where the actual problem is and install the deflectors. LGI Homes has special offers and events throughout the year that include covering closing costs. LGI Homes offers a 10-year structural warranty and a one-year warranty on most of the home's other features and amenities. I'm glad it took as long as it did because we actually got ourselves more financially stable for the house. Items found prior to settlement we found are still not fixed. Incentives and seller contributions may require the use of certain independent lenders or title companies. And come November 11, still not ready. I closed the 18th, but I was told the Friday before that, You will be closing on Monday. I was, Okay. They gave us a packet of information and said if we decided to own a house, we could talk to somebody else if we had a plan that we were looking for in mind. Congratulations on your new home, we hope you enjoy it for years to come. Enjoy reading our tips and recommendations. There is no caulking between the siding planks and trim on the garage. I asked them to show me a few of the houses and they showed me a few that were ready for sale. Explore Our Premier Locations I bought my house Dec of 2022. If under warranty please let me know. For the most part, the reps were good. I have been in my home about 100 days and the lack of quality in this very expensive home shows more each day. Because after we put the security deposit down, the next week, all the house prices went up by 7,000. But since he was busy, some other representative took over. Thank you. Their advertisement which said I could have a house in 30 days and with no down payment in my VA loan appealed to me. I moved into Terra Vista community in Buckeye AZ on Dec 5th, 2022. Snow and rain was also able to enter some homes due the damage, leaving homeowners facing leaks and water damage. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We got pushed back almost a year. Our loan officer Carrie Budds singlehandedly saved this deal. Water was leaking out of the hallway light fixture. Learn more about the LGI way To help keep you on track, we've compiled a checklist of some regular maintenance items that need to happen throughout the year. Let's see what can be done to clean up this Palm Bay Florida office as I'm running out of room for all the smoke that's been blown up my @$$! That was a great experience. John Carter is who my claims always get assigned to and out of about 6 claims I put in, 2 were taken care of. Yes. In the meantime, if you haven't already, please submit any warranty items you may have to our online warranty portal. We had some issues with finishing touches like the drywall that were a little harder to get addressed than they should have been. And the first representative I spoke with on phone, Lawrence, was very friendly. He told me all the issues that we might have up ahead. My estimated closing date was changed THREE times. Please send your information and a brief summary of your question to customercare@lgihomes.com so that we can point you to the correct contact. But Luke was great. How do I know I can trust these reviews about LGI Homes? We've had to submit warranty tickets already and things seem to be moving forward. And in the beginning, when I asked him, Are we sure we're gonna close on October 27? 2. B.1002074. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. He said he communicated to the building manager. The house we purchased has scuffs and patches not painted properly. And still a couple of drawers don't work. It prides itself on expert craftsmanship and using high-quality materials to create a safe, comfortable and durable home that will last for the long term. Tommy would send me pictures every time he would come out here and show me the next level like when the cabinets were put in and when the flooring was put in. As time went on. So, all of that was not done. To submit warranty requests, please CLICK HERE. Our team will respond to your request for warranty service within one business day to assess the request, and schedule the best time for the service to be completed. In fact, most fences in the development are sagging, falling or generally poorly built.LGI knows its shoddy build but will do nothing about it. They've been really good at getting out here and taking care of what needed to be taken care of, like the air conditioning and the plumbing. LGI homes are deceiving, they let you bring everything, pull your credit, said congratulations. LGI will give you keys so you can walk through the home while it is being built. It was so easy. We are happy to hear that overall you had a good experience. [protected]. About Reviews Gallery Locations LGI Homes We would absolutely never buy an LGI home again or recommend anyone else to this builder. Sit construction mgr, Ryan made aware was timely and vey professional in getting things addressed. It creates luxury homes in vibrant communities in states all across the U.S. For more information about reviews on ConsumerAffairs.com please visit our LGI uses a unique building model that helps streamline processes without sacrificing quality. Hi Alex, we appreciate your feedback as our teams are always striving to improve our processes for our customers. That's the only negative thing that I'm a little dissatisfied with compared to the cabinet guys, the flooring guys and even the concrete guys who came in that first week with no problems. . The septic system has sunk in the ground alot of paint work was left un finished, When she lifted it up, it's all scratched. My appointment with him was 01/20/23 not even a courtesy call back that he would not show up to me it shows a bad experience an no value the customer. It felt like maybe he didn't want me here because I'm not American. Do the right thing LGI! * Fields marked with an asterisk below are required. 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